# Core CRM term cards

> Reinforce NRR, LTV, CAC, ICP, SLA, QBR, RevOps, and health scores

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[CRM fundamentals](/en/courses/crm-standard) 2. Data models and segments 5 / 14

# Core CRM term cards

Reinforce NRR, LTV, CAC, ICP, SLA, QBR, RevOps, and health scores
Flashcards 20 XP 5 min

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Term NRR (순매출유지율) Tap to reveal Definition (기초 ARR + 확장 − 축소 − 이탈) ÷ 기초 ARR × 100 Example: 100%를 넘으면 신규 고객 없이도 매출이 성장합니다. Previous Got it · Next

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